Deliveries and Returns
General information All prices include VAT (20.0 %).
Overseas deliveries and Other Countries are HT
We send everywhere in France, Overseas and some European cities with our partners La Poste, So-Colissimo, Geodis, DHL, UPS, GLS etc. In general, we decide with which transport company we send your goods
However, you have the possibility, on an Internet order, to indicate your wish in the field reserved for transport. If these are urgent orders, we advise you to choose DHL for small packages, in case of doubt, contact us at 0954073856 or by email
The normal delivery time is typically 24 /48h (per carrier) of 2-4 days per colissimo and 3 to 5 days for dispo in Relais points.
For some products, a one-day preparation time can be added.
For any order, the shipping charges are calculated automatically. Exception for large items (stage podium, Structure, acoustic foam, ...) please contact us at the following number 0954073856 to calculate the shipping costs if not specified. For Express shipments, we calculate the shipping costs according to the weight of your order. No Send in Counter Reimbursement with DJ Boutique. If your order is delivered several times you will pay only once.
In case of removal in one of our stores, no preparation or transport charges will be applied.
With our professional quality packaging, be sure to have only good surprises in unpacking. You can also choose the recycled packaging option to use as little cardboard as possible while maintaining security during transport
Return & Shipment Information
Please keep the original packaging (secondary packaging and stuffing material included) at least 30 days after receipt of the order and if possible, beyond, in order to guarantee a safer transport in case of return or exchange; on the other hand, we do exchange only if the article is returned complete and in its original packaging. If this is not the case, we reserve the right to charge compensation.
- Items returned as part of the 30-day right of retraction exercise must be in perfect condition. Filed or missing plastic sheets, damaged cartons, dirt or traces of use on the device/instrument, the absence of cushioned foam (styropor) of cushioning in the original packaging or a deterioration thereof in the secondary packaging constitute defects which result in a reduction in the value of the item and will be billed accordingly.
- Please do not put sticky labels or other labels on the original packaging and not damage it. Shock-sensitive items (electronic devices and instruments) must be returned in a secondary packaging with a sufficient and evenly distributed padding. This is the only way to ensure that risks are covered by transport insurance. Please use the secondary packaging of DJ Boutique or other suitable packaging.
- In case of deterioration of the article resulting from the failure to comply with the above indications, we will be forced to charge you for compensation.
- , any return with a damaged package will be denied to the carrier
- To complete: Returned items must be accompanied by all available items for return to your account. If this is a failing item, please provide a detailed description of the defect in question.
To summarize: using the same package as the one you received, you put all the chances on your side. If you have any questions regarding the packaging of your return package, do not hesitate to contact contact Together, we will be able to check whether your package offers sufficient protection for the transport of the returned item.
A damage caused by transport? > Some recommendations ...
- For the case, unlikely Where your order would have been damaged during transport, here are some recommendations to follow so that we can quickly process your request and make a possible exchange.
- Given that in the event of damage due to transportation, there are deadlines to be respected, we ask you to contact us as soon as possible, and at the latest in the 24h following receipt of the item and take all reservations with the carrier.
- We then arrange to organize the rest-including the shipment of the item, the exchange. If a defect is to be found as soon as the delivery is made, please have it confirmed in writing by the transport company personnel.